Shipping policy

At Malena Creative Studio, we strive to provide a seamless and timely delivery experience for all our customers. Please review our shipping policy below to understand how we handle orders, shipping times, costs, and more.

1. Order Processing

  • Orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification once your order has been shipped.
  • Custom-made or personalized items may require additional processing time, which will be communicated to you during the order process.

2. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout based on your location and the shipping method selected.
  • Delivery estimates depend on the shipping method chosen:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
  • Please note that delivery times may vary due to unforeseen factors such as weather conditions, holidays, or carrier delays.

3. Shipping Locations

  • We currently ship to the United States and select international locations.
  • International shipping times vary depending on the destination and selected shipping method.
  • Any customs fees, duties, or taxes required by your country are the responsibility of the customer.

4. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track your order using the provided tracking link or directly through the carrier’s website.

5. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us immediately at support@malenacreativestudio.com.
  • We will work with the carrier to investigate and resolve the issue. For damaged items, please provide photos of the damage for faster processing.

6. Address Accuracy

  • Please ensure that your shipping address is accurate and complete at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • If you notice an error in your shipping address after placing your order, please contact us as soon as possible at malenacreativestudio@gmail.com

7. International Shipping

  • For international orders, delivery times can vary greatly depending on the destination country and customs processing.
  • Customers are responsible for any customs, duties, or taxes that may apply to their shipment.

8. Shipping Restrictions

  • Certain products or destinations may have shipping restrictions due to carrier limitations or legal regulations. If your order is affected by such restrictions, we will contact you to discuss alternative shipping options.

9. Returns & Exchanges

  • Please refer to our Return and Refund Policy for information on returns and exchanges, including how to handle shipments of returned items.

10. Contact Us

If you have any questions or concerns about your shipment, please don’t hesitate to reach out to us at: ✉️ Email: malenacreativestudio@gmail.com

We are here to help ensure your order arrives as smoothly as possible!